How do I review agent reports in Whippy?

Last updated: November 5, 2026

Use Agent reports to understand how Whippy AI agents are performing across calls, including volume, completion, sentiment, duration, and estimated automation impact.

Before you start

  • Choose the date range you want to review.

  • Identify any agent, agent version, channel, completion rating, direction, or call duration filters you want to apply.

  • Use estimated savings as a planning estimate, not an accounting report.

Steps

  1. Open Reports.

  2. Select Agents.

  3. Choose the date range you want to review.

  4. Select a time grouping, such as day, if available.

  5. Apply filters for agent, agent version, channel, completion rating, direction, or call duration if needed.

  6. Review the summary cards for AI call volume, completion, duration, hours automated, and estimated savings.

  7. Review Calls by Day and Call Completion Rate by Day to understand trends.

  8. Review Average Completed AI Call Duration by Day to monitor call length.

  9. Open Calls by Agent or Calls by Channel to compare performance.

  10. Review sentiment cards and sentiment breakdown tables to understand customer sentiment.

Tips

  • Use Call Completion Rate by Day to monitor whether AI agents are completing calls consistently.

  • Compare Calls by Agent to identify agents with higher or lower completion rates.

  • Use Agent Version filtering after major agent changes to compare before and after performance.

  • Review Sentiment of Calls by Agent to identify agents that may need prompt, workflow, or knowledge updates.

Troubleshooting

  • If the report shows no data, broaden the date range or clear filters.

  • If an agent does not appear in Calls by Agent, expand the date range or remove agent/version filters.

  • If completion rate looks low, filter by agent, version, channel, and call duration to isolate the pattern.

  • If estimated savings looks wrong, update the time saved and hourly rate assumptions.