How do I set up a custom domain for link tracking in Whippy?

Last updated: November 5, 2026

Use custom domains for link tracking when your team wants tracked links to use branded domains instead of Whippy’s default tracking domain.

Before you start

  • Confirm your team owns or can purchase the domain you want to use.

  • Decide whether you are adding an existing domain or buying a new one.

  • Make sure someone with domain/DNS access can complete any required verification steps.

Steps

  1. Open the link tracking or domains area in Whippy.

  2. Choose the option to add or buy a custom domain for link tracking.

  3. Enter the domain you want to use.

  4. Follow the setup prompts to verify or configure the domain.

  5. Wait for the domain status to show that it is ready.

  6. Use the custom domain when creating tracked links or sending campaigns that include tracked links.

Tips

  • Use a domain that is recognizable to recipients.

  • Complete DNS or verification steps carefully because incorrect records can prevent tracking from working.

  • Test a tracked link after the domain is connected.

Troubleshooting

  • If the domain does not verify, check the DNS records and wait for DNS propagation.

  • If tracked links still use the default domain, confirm the custom domain is active and selected for the workflow.

  • If the domain is unavailable to buy, choose a different domain or connect one you already own.