Why is my message cut off or incomplete?

Last updated: November 5, 2026

An SMS message may appear cut off or incomplete when it exceeds SMS length limits, uses characters that reduce available space, or is split into multiple carrier-delivered segments.

Why this happens

  • Standard SMS messages support up to 160 characters per message.

  • Longer messages may be split into multiple segments.

  • Some characters, including emojis and special characters, can reduce the usable character limit.

  • Carriers and devices may handle long, segmented messages differently.

What to do

  1. Review the message length.

  2. Shorten the message and resend it as a concise SMS.

  3. Remove emojis or special characters if the message cuts off early.

  4. For longer content, split it into separate intentional messages or send a link.

  5. If multiple contacts report the same issue, contact Whippy Support for carrier review.

Tips

  • Keep SMS messages under 160 characters when possible.

  • Avoid unnecessary emojis in important delivery messages.

  • Review high-volume campaign messages for length before sending.

Troubleshooting

  • If a message appears incomplete, shorten and resend it.

  • If messages arrive out of order, send shorter separate messages.

  • If truncation affects many recipients, contact Whippy Support.