How do I set channel business hours?

Use a channel's Business Hours tab to define when that channel is open or closed.

Before you start

• Confirm you have permission to manage channels.

• Know the channel's correct timezone.

• Know the open and closed schedule for each day.

Steps

1. Open Settings > Channels.

2. Select the channel you want to update.

3. Open the Business Hours tab.

4. Confirm the timezone for the channel.

5. Update the open and closed times for each day.

6. Use apply-to-selected-days controls when the same schedule applies to multiple days.

7. Review auto responses if message behavior should change when the channel is open or closed.

8. Save the changes.

Tips

• Confirm the timezone before changing hours for distributed teams.

• Keep closed days explicit so after-hours behavior is predictable.

• Review auto responses after changing business hours.

• For phone channels, review call flow if after-hours call handling matters.

Troubleshooting

• If auto responses send at the wrong time, confirm the channel timezone and business hours.

• If a day should be closed but still appears open, remove or close that day's open interval.

• If call behavior does not match business hours, review the channel's Call Flow tab.