How do I filter scheduled messages?

Use the Scheduled tab to review upcoming messages and narrow the list by channel, location, or date.

Before you start

• You need access to the Inbox.

• You need at least one pending scheduled message to see results.

Steps

1. Open Inbox.

2. Select the Scheduled tab in the left menu.

3. Use the available filters to narrow the list, such as channel, location, or date range.

4. Review the filtered scheduled messages.

5. Open a scheduled message if you need to review the conversation context.

Manage scheduled messages

• Use the edit option to update or reschedule a message.

• Use the send-now option if the message should send immediately.

• Use the delete option to remove a pending scheduled message.

• Open the conversation when you need more context before changing the scheduled message.

Tips

• Review scheduled messages regularly to catch outdated messages before they send.

• Use date filters when preparing for a specific day or campaign.

• Check channel and timezone details before editing scheduled messages.

Troubleshooting

• If no messages appear, clear filters or confirm messages are still pending.

• If a message cannot be edited, it may already be sent, expired, or locked.

• If filters do not update, refresh the page and try again.