How do I create an SMS message template?

Last updated: November 5, 2026

Create SMS message templates when your team needs reusable text for common SMS replies, campaigns, or automations.

Create an SMS message template

  1. Open Inbox.

  2. Open the template option from the message editor.

  3. Select New Template.

  4. Enter a template name.

  5. Write the SMS message body.

  6. Add variables if the message should personalize contact details.

  7. Add an attachment if needed.

  8. Set who can use the template.

  9. Save the template.

Tips

  • Keep SMS templates short and conversational.

  • Use the variable picker instead of typing variables manually.

  • Preview templates before saving.

  • Use clear names so teammates can find the right template.

Troubleshooting

  • If variables do not populate, confirm the contact has the required data.

  • If the template cannot be saved, confirm the name and message body meet the required fields.

  • If the wrong variable appears, remove it and reinsert it from the variable picker.