How do I send attachments in a conversation?

Last updated: November 5, 2026

Use attachments when you need to send files, images, or other supported media in a Whippy conversation.

Before you start

  • Open the conversation where you want to send the attachment.

  • Confirm the file is appropriate to share with the contact.

  • Check file size and type if your organization has attachment limits.

Steps

  1. Open the Omnichannel Inbox.

  2. Open the conversation where you want to send the attachment.

  3. Select the attachment or paperclip icon in the message editor.

  4. Choose the file you want to attach.

  5. Wait for the file to upload.

  6. Add message text if needed.

  7. Review the message and attachment.

  8. Select Send.

Tips

  • Add a short message explaining the attachment.

  • Confirm you selected the correct file before sending.

  • Use links instead of attachments when the file is large or frequently updated.

Troubleshooting

  • If a file does not upload, check the file size, file type, and connection.

  • If the attachment option is missing, confirm the selected channel supports attachments.

  • If the contact cannot open the file, resend it or use a shareable link.