How do I download or export a conversation?

Last updated: November 5, 2026

Download or export a conversation when you need to save a copy of the conversation history for reference, compliance, or handoff.

Download or export a conversation

  1. Open Inbox.

  2. Open the conversation you want to export.

  3. Open the conversation actions menu.

  4. Select the export or download option.

  5. Follow the prompts to generate or download the conversation file.

Tips

  • Confirm you are exporting the correct conversation before downloading.

  • Store exported conversation files according to your organization’s data policies.

  • If you only need one message, copy the message instead of exporting the full conversation.

Troubleshooting

  • If the export option is missing, confirm your permissions.

  • If the download fails, refresh the page and try again.

  • If the export is incomplete, validate whether attachments, calls, or internal notes are included in the export format.