What are Execute Actions tool types for AI agents?

Execute Actions tool types let AI agents perform structured actions in Whippy, such as sending messages, updating conversations, managing tags, assigning users, or moving contacts through sequences.

When to use Execute Actions tools

• Use them when an agent needs to take a defined product action.

• Use separate tools for separate outcomes so the agent can choose the right action.

• Add clear agent instructions so the agent knows when each tool should run.

Common action tool types

• Send a message or email.

• Send an HTTP request.

• Assign or unassign a conversation.

• Update conversation status.

• Add or remove contact tags.

• Add, move, or remove contacts in sequences.

• Notify users or start another chat agent.

Tips

• Name tools based on the outcome they perform.

• Keep instructions specific and include when not to use the tool.

• Test the agent after enabling a new tool.