How do I create an Execute Actions tool for AI agents?

Last updated: November 5, 2026

Create an Execute Actions tool when an AI agent needs to perform structured actions, such as sending messages, managing tags, updating conversations, or calling external services.

Before you start

  • Decide which action or actions the tool should perform.

  • Define when the agent should use the tool.

Steps

  1. Open Agents.

  2. Click Tools.

  3. Select Create tool.

  4. Choose Execute Actions.

  5. Enter a tool name and save.

  6. Review or update the label and description.

  7. Configure timeout and speech settings.

  8. Click Add action.

  9. Select the action type and complete its required fields.

  10. Repeat for any additional actions.

  11. Save the tool.

  12. Open the agent that should use the tool.

  13. Add the tool to the agent.

  14. Update agent instructions with the tool name, usage conditions, and constraints.

  15. Save the agent.

Troubleshooting

  • If actions do not run, confirm the tool is added to the agent and referenced in instructions.

  • If the agent is silent during execution, review speak during and speak after execution settings.