How do I create an Opt Contact Out action tool for AI agents?

Last updated: November 5, 2026

Create an Opt Contact Out action tool when an AI agent should update a contact’s consent status after an unsubscribe or stop request.

Before you start

  • Define the exact words or intent that count as an opt-out request.

  • Decide whether the agent should send a confirmation message.

Steps

  1. Open Agents.

  2. Click Tools.

  3. Select Create Tool.

  4. Choose Execute Actions.

  5. Enter a tool name and save.

  6. Add a clear label and description.

  7. Configure timeout and speech settings.

  8. Click Add Action.

  9. Select Opt Contact Out.

  10. Create the action and save the tool.

  11. Open the relevant agent.

  12. Add the tool to the agent.

  13. Update agent instructions with the opt-out trigger logic and confirmation behavior.

Troubleshooting

  • If the contact is not opted out, confirm the tool is enabled on the agent.

  • If contacts are opted out incorrectly, narrow the trigger conditions in the instructions.