How do I follow up with campaign contacts?

Follow up with campaign contacts from campaign analytics by selecting a specific engagement segment and choosing an available bulk action.

Before you start

• Open a completed campaign with analytics available.

• Decide which group you want to follow up with, such as unresponded contacts, link clickers, or delivered contacts.

Steps

1. Open Campaigns.

2. Open the completed campaign you want to use.

3. Select View results.

4. Choose an analytics tab, such as Unresponded, Responded, Delivered, Not delivered, Link clicked, or Link not clicked.

5. Select individual contacts or select all contacts in the tab.

6. Use the activity panel that appears after selecting contacts.

7. Choose the follow-up action, such as Create campaign, Unsubscribe, or an option under More.

8. If creating a quick campaign, confirm the audience, choose a channel, write the message, and send or schedule it.

Tips

• Tailor the follow-up message to the segment’s behavior.

• Use quick campaigns for targeted follow-up from analytics.

• Use tags or lists to organize contacts for future campaigns.

• Review unsubscribe and exclusion rules before sending follow-up outreach.

Troubleshooting

• If the activity panel does not appear, select at least one contact.

• If a tab has no contacts, refresh after the campaign has fully completed.

• If a quick campaign will not send, complete all required message and channel fields.