How do I change a contact’s language?

Last updated: November 5, 2026

Change a contact’s language when future automated, campaign, or AI-driven messages should use that contact’s preferred language.

Change a contact’s language

  1. Open the contact profile from a conversation or from Contacts.

  2. Find the contact details section.

  3. Click the edit option.

  4. Find the Language field.

  5. Select the contact’s preferred language.

  6. Save the contact.

What changes after you update the language

  • Future localized campaign and automation messages may use the selected language.

  • AI-driven communication may use the selected language where supported.

  • Your team can continue reviewing the conversation from the inbox.

Troubleshooting

  • If messages still send in the old language, confirm the campaign or template has localized content.

  • If the language does not save, edit the contact again and confirm the change.

  • If AI responses do not update, review the AI configuration or wait for the setting to sync.