How do I preview a campaign message?

Last updated: November 5, 2026

Preview a campaign message before sending so you can confirm formatting, variables, attachments, and message content look correct.

Before you start

  • Create a new campaign or open an existing draft.

  • Write or update the campaign message you want to preview.

Steps

  1. Open the campaign editor.

  2. Go to the Message section.

  3. Write or review your campaign message.

  4. Select View message preview from the right-side drawer.

  5. Review the preview for layout, text, variables, attachments, and overall appearance.

  6. Close the preview, make changes in the Message section, and preview again if needed.

Tips

  • Check that message variables are inserted in the right place.

  • For SMS and WhatsApp, keep the message concise so it is easy to read.

  • For email, review the subject line and sender details as well as the body.

  • Preview again after editing the message.

Troubleshooting

  • If the preview does not reflect changes, save or close and reopen the preview.

  • If variables appear as placeholders, confirm the variables are inserted correctly and send a test if needed.

  • If the preview button is missing, confirm you are editing a campaign draft in the Message section.