How do I change or update a channel address?

Last updated: November 5, 2026

Update a channel address when you need to change the sender address, number, or identifier associated with a channel.

Before you start

  • Confirm you have permission to manage channels.

  • Prepare the new address or sender details.

  • Confirm the change will not disrupt active conversations or sending workflows.

Steps

  1. Open Settings → Channels.

  2. Find the channel you want to update.

  3. Open the channel actions menu.

  4. Select Edit channel.

  5. Find the channel address or sender field.

  6. Enter or select the updated address.

  7. Save the channel changes.

  8. Send a test message if available to confirm the channel works as expected.

Tips

  • Change channel addresses during a low-volume period when possible.

  • Notify teammates before changing a shared channel.

  • Test the channel after saving.

Troubleshooting

  • If the address cannot be changed, confirm the channel type supports address updates.

  • If sending fails after the change, verify the new address is active and approved.

  • If the field is missing, contact an admin or review channel permissions.