How do I view the Activities tab in a conversation?

Last updated: November 5, 2026

Use the Activities tab to review the full timeline of messages, calls, notes, automation, and other events in a conversation.

Steps

  1. Open the Omnichannel Inbox.

  2. Open the conversation you want to review.

  3. Select the Activities tab.

  4. Review the timeline from top to bottom.

What the Activities tab shows

  • Inbound and outbound messages.

  • Call activity.

  • AI agent activity.

  • Campaign and sequence messages.

  • Internal notes.

  • Mentions and system events.

  • Failed message indicators.

Tips

  • Review Activities before replying so you have full context.

  • Look for Automated by Whippy labels to identify automated messages.

  • Check for failed-message indicators when a contact did not respond as expected.

  • Use timestamps and attribution for audits or handoffs.

Troubleshooting

  • If the tab is not visible, make sure you are inside an individual conversation.

  • If recent activity is missing, refresh the page and reopen the conversation.

  • If a sender is unclear, check whether the entry was automated.