How do I configure Webchat settings in Whippy?

Last updated: November 5, 2026

Use Webchat settings to configure the website chat widget's appearance, greeting, visible channels, and installation snippet.

Before you start

  • Confirm you have permission to manage Webchat settings.

  • Prepare any custom bubble image or brand color you want to use.

  • Confirm which channels customers should see from the website widget.

Steps

  1. Open Settings > Webchat.

  2. Update the bubble image if the widget should use a custom image.

  3. Set the bubble color.

  4. Choose the bubble position.

  5. Choose the widget visibility option shown on the page.

  6. Use Select which channels you want your customers to see to choose visible channels.

  7. Update the greeting and save it.

  8. Copy or review the webchat snippet if the website installation needs to be updated.

  9. Test the widget on your website after saving changes.

Tips

  • Use a bubble color that is readable on your website background.

  • Keep the greeting short and helpful.

  • Only expose channels that customers should use from the website.

  • After changing webchat settings, test the widget on the website.

Troubleshooting

  • If the greeting is not updated, edit the greeting and use the save action again.

  • If channels are not available to select, review Settings > Channels and then return to Webchat.

  • If the widget does not appear on the website, review the snippet in Webchat settings and update the website installation.