How do I review usage and credits in Whippy?

Last updated: November 5, 2026

Use Usage settings to track Whippy messaging credits, AI minutes, completed AI calls, channels, and current-period usage before it becomes a billing surprise.

Before you start

  • You may need admin access to review organization usage.

  • Use Settings > Billing for subscription and invoice information.

  • Use Settings > Messaging for SMS cost controls that can affect credit usage.

Steps

  1. Open Settings from the sidebar.

  2. Select Usage.

  3. Review the Messaging credits card to understand message credit usage.

  4. Review AI minutes and AI completed calls if your organization uses AI calling or AI voice features.

  5. Review Channels to understand channel usage.

  6. Open Usage breakdown when you need usage by sub-organization for the current billing period, if available.

  7. Open Settings > Messaging if you need SMS cost controls such as maximum SMS length, translations, or emojis.

  8. Open Settings > Billing when you need subscription or invoice information.

Tips

  • Review Usage before high-volume campaigns or busy periods.

  • Longer SMS messages can use multiple credits because carriers split them into segments.

  • Avoid unnecessary emojis or special characters in SMS when credit predictability matters.

  • Use usage notifications so admins are alerted when usage approaches important thresholds.

Troubleshooting

  • If a message used more credits than expected, shorten the message or review SMS controls in Settings > Messaging.

  • If credit information is not visible on Billing, open Settings > Usage.

  • If usage needs to be reviewed by sub-organization, open the Usage breakdown page when available.

  • If usage alerts are not reaching the right person, enable the relevant Usage notifications in Settings > Notifications.