How do I use emojis in the message editor?

Last updated: November 5, 2026

Add emojis from the message editor when you want to make a message feel more friendly, expressive, or easy to scan.

Steps

  1. Open the Omnichannel Inbox.

  2. Open the conversation where you want to send a message.

  3. Click into the message editor.

  4. Select the emoji icon or use your device emoji picker.

  5. Choose the emoji you want to add.

  6. Review the message.

  7. Select Send.

Tips

  • Use emojis sparingly in customer-facing messages.

  • Match the tone of your brand and the conversation.

  • Avoid emojis in formal or sensitive conversations unless appropriate.

  • Preview the full message before sending.

Troubleshooting

  • If the emoji picker does not open, try your operating system’s emoji shortcut.

  • If an emoji does not render as expected, remove it or replace it with text.

  • If the message tone feels unclear, use plain text instead.