How do I pause and resume a campaign?

Last updated: November 5, 2026

Pause a campaign when you need to temporarily stop future batches from sending, then resume it when you are ready to continue.

Before you start

  • Confirm the campaign is using batch sending.

  • Open the campaign that is currently sending in batches.

Steps

  1. Open Campaigns.

  2. Select the campaign with batch sending in progress.

  3. Select Pause in the campaign view.

  4. Confirm that future batches are paused. Messages already sent are not recalled.

  5. When ready to continue, select the Play or resume button.

  6. Confirm that batch sending resumes from where it stopped.

Tips

  • Pause campaigns if replies are coming in faster than your team can handle.

  • Review settings before resuming, because the next batch may send soon after resume.

  • Monitor paused campaigns so time-sensitive outreach is not delayed too long.

Troubleshooting

  • If the pause button is missing, confirm the campaign uses batch sending.

  • If resume is missing, the campaign may already be complete.

  • If the campaign does not appear paused, refresh the page and check the campaign status again.