How do I use message translation?

Last updated: November 5, 2026

Use message translation to translate existing messages, notes, call transcripts, or outgoing replies in a Whippy conversation.

Translate an existing message, note, or call transcript

  1. Open the Omnichannel Inbox.

  2. Open the conversation you want to review.

  3. Hover over a message, internal note, or call transcript.

  4. Select Translate message.

  5. Review the translated version.

Send a translated message

  1. Open the conversation you want to reply to.

  2. Type your message in the composer.

  3. Select Translate message.

  4. Choose the target language.

  5. Select Send translated message.

Set a contact language for automatic translation

  1. Open the conversation with the contact.

  2. Open the contact/profile panel.

  3. Edit the contact details.

  4. Find the Language field.

  5. Select the contact’s preferred language.

  6. Save the contact.

Tips

  • Use translation when reviewing historical conversations or call transcripts.

  • Set the contact language early if ongoing translation is needed.

  • Review translated content for context before sending.

Troubleshooting

  • If automatic translation is not working, confirm the contact language is set.

  • If the translate button is not visible, open the message actions menu or expand the window.

  • If a call transcript is unavailable, confirm the call was recorded and processed.