How do I forward a message?

Last updated: November 5, 2026

Forward a message when you need to send message content from one conversation to another contact without manually copying it.

Before you start

  • Open the conversation that contains the message or internal note you want to forward.

  • Confirm the recipient contact name or phone number.

Steps

  1. Open Inbox.

  2. Open the conversation that contains the message you want to forward.

  3. Hover over the message to show message options.

  4. Select Forward Message.

  5. Enter the recipient’s contact name or phone number.

  6. Select the correct recipient from the suggestions.

  7. Review the forwarded content.

  8. Select Send.

Tips

  • You can forward customer messages or internal notes when the option is available.

  • Always confirm the recipient before sending.

  • Use forwarding when context should be shared exactly as written.

Troubleshooting

  • If the forward option is missing, hover directly over the message bubble and check your permissions.

  • If the wrong contact appears, search again and verify the contact details before sending.

  • If message content is missing, confirm the original message still exists.