How do I manage channel permissions and access?

Channel permissions control which users can access a channel and what they can do with conversations, calls, and settings for that channel.

Before you start

• You need permission to manage channel settings.

• Choose the channel you want to update.

• Decide whether the user should be a channel admin or a channel user.

Steps

1. Go to Settings.

2. Select Organization Settings.

3. Select Channels.

4. Find the channel you want to manage.

5. Select the three-dots menu in the Actions column.

6. Select Edit Channel.

7. Open the Users tab.

8. To add a user, select Add User, choose the user, and confirm.

9. To manage an existing user, open the three-dots menu next to their name.

10. Choose whether to update permissions, make them an admin, remove them from the channel, or disable their access.

Tips

• Grant admin access only to users who need to manage configuration and routing.

• Review channel access after team or role changes.

• Use disable access for temporary access removal when appropriate.

Troubleshooting

• If a user cannot see a channel, confirm they are added to the channel.

• If a user cannot edit settings, confirm they have admin access or the right permissions.

• If you cannot manage another user, confirm your own channel permissions.