How do I send a Google review request?

Send a review request when you want to ask a contact to leave a review after a positive interaction.

Before you start

• Connect your Google Business Profile so Whippy can sync, track, and manage incoming Google reviews.

• Create a review request template and mark it as a review request.

• Confirm the contact has the information needed for any variables in the template.

Connect Google Business Profile

1. Open Settings.

2. Go to Organization settings.

3. Open General.

4. Select Connect to Google My Business or the current Google Business Profile connection option.

5. Follow the prompts to sign in to the correct Google account.

6. Select the Google Business Profile you want to connect.

7. Confirm the connection.

Create a review request template

1. Open Settings.

2. Go to Templates.

3. Select Add template.

4. Write the review request message.

5. Add variables if you want to personalize the message.

6. Enable the option that marks the template as a Review Request.

7. Save the template.

Send a review request

1. Open Inbox.

2. Open the conversation with the contact.

3. Select the template option in the message editor.

4. Choose the review request template.

5. Review the message and confirm any variables are correct.

6. Send the message.

Tips

• Send review requests soon after a successful interaction.

• Keep the request short and clear.

• Use variables only when the underlying contact data is accurate.

• Create separate review request templates for different use cases if the wording should vary.

Troubleshooting

• If the review request template is missing, confirm it is marked as a review request.

• If variables do not populate, update the contact record and try again.

• If reviews do not appear in Whippy, confirm the Google Business Profile connection is active.

• If you cannot connect or respond to reviews, confirm the Google account and Whippy permissions are correct.