How do I see when a contact is typing?

Typing indicators show when a contact is actively typing a reply in a conversation, so your team can avoid interrupting or duplicating responses.

Where typing indicators appear

• Open a conversation in the Omnichannel Inbox.

• If the contact is typing, Whippy shows a typing indicator in the conversation view.

• The indicator disappears when the contact stops typing or sends the message.

Tips

• Wait a few moments when you see a contact typing before sending another message.

• Use typing indicators as a real-time signal, not as a permanent status.

• If multiple teammates are working in the same conversation, coordinate with assignments or internal notes.

Troubleshooting

• If you do not see typing indicators, the contact may not be actively typing.

• If the indicator disappears, the contact may have stopped typing or sent the message.

• If real-time updates seem delayed, refresh the conversation or check your connection.