How do I duplicate a campaign?

Duplicate a campaign when you want to reuse an existing campaign’s message, audience, or setup instead of starting from scratch.

Before you start

• Find the campaign you want to reuse.

• Decide whether you want to copy only the message or both the message and audience.

Steps

1. Open Campaigns.

2. Open the relevant channel or campaign list.

3. Find the campaign you want to duplicate.

4. Select the ... menu next to the campaign.

5. Select Duplicate campaign.

6. Choose Duplicate message or Duplicate message and audience.

7. Review the new draft campaign.

8. Update the campaign name, audience, message, schedule, and settings as needed.

9. Save, test, send, or schedule the new campaign.

Tips

• Use message-only duplication when the new campaign should target a different audience.

• Use message and audience duplication only when the same audience should be reused.

• Rename the duplicated campaign right away.

• Always review audience and schedule settings before sending.

Troubleshooting

• If duplicate is not visible, confirm the campaign type supports duplication.

• If the audience looks wrong, review lists, tags, filters, and manual selections before sending.

• If the duplicated campaign is missing content, add the required message fields manually.