How do I hide or show a message in a conversation?

Last updated: November 5, 2026

Hide a message to reduce clutter in a conversation, then show it again if you need to see the content later.

Before you start

  • Open the conversation that contains the message you want to hide or show.

  • Confirm you have permission to change message visibility.

Hide a message

  1. Open Inbox.

  2. Open the conversation that contains the message.

  3. Hover over the message.

  4. Select Hide Message.

  5. Confirm the message is hidden or replaced by a hidden-message placeholder.

Show a hidden message

  1. Open the conversation.

  2. Find the hidden-message placeholder.

  3. Hover over the placeholder.

  4. Select Show Message to reveal the content.

Tips

  • Use hiding to reduce internal clutter, not to change what the recipient has already received.

  • Hidden messages may be hidden for other team members too.

  • Do not hide messages that your team needs for audit or conversation context.

Troubleshooting

  • If you cannot find the hidden message, scroll through the conversation and look for the placeholder.

  • If the message does not reappear, refresh the page and try again.

  • If the option is missing, check your permissions or whether the message type supports hiding.