How do I set business hours and after-hours auto-responses for Business Phone?

Set business hours on a Whippy Business Phone channel to define when your team is available and what callers receive after hours.

Before you start

• Confirm the correct Business Phone channel.

• Choose the timezone that should control the schedule.

• Prepare the after-hours message or action you want callers to receive.

Steps

1. Go to Channels under Organization Settings.

2. Select the Whippy Business Phone channel you want to configure.

3. Select Actions, then More Options.

4. Select Edit Channel.

5. Open Channel Settings and select the Business Hours tab.

6. Set the channel timezone.

7. Toggle each day on or off based on availability.

8. Set the open and close times for each active day.

9. Use Copy to all if you want to apply the same hours across multiple days.

10. In the after-business-hours auto-response section, choose an action type.

11. Enter or select the auto-response message, template, variables, chat agent, or sequence as needed.

12. Select Update Auto Response to save.

Tips

• Always confirm the timezone before setting hours.

• Keep after-hours messages short and clear.

• Use variables to personalize messages when appropriate.

• Review business hours before holidays or schedule changes.

• Pair after-hours auto-responses with call flow after-hours routing for a consistent caller experience.

Troubleshooting

• If the auto-response is not sending, choose an action type and save the update.

• If business hours are not applying, enable the correct days and set open and close times.

• If messages send during business hours, update the channel timezone.

• If variables do not populate, use only supported variables in the editor.