How do I view and filter calls in the inbox?

Last updated: November 5, 2026

Use the All Calls view to review call activity from the inbox and narrow the list by call type or owner.

View and filter calls

  1. Open Inbox.

  2. Select All Calls from the inbox sidebar.

  3. Choose the call filter you want to use.

  4. Select a call to open its details or related conversation.

Common call filters

  • All Calls: Shows call activity across the organization.

  • My Calls: Shows calls you made or received.

  • User Calls: Filters calls by teammate.

  • Agent Calls: Shows calls handled by AI agents.

  • Missed Calls: Shows calls that were not answered.

  • Voicemail: Shows calls with voicemail recordings.

  • Parked Calls: Shows calls that were parked for follow-up.

Troubleshooting

  • If a call is missing, switch back to All Calls and clear filters.

  • If a user is missing from the filter, confirm their permissions or account status.

  • If voicemail will not play, check browser audio permissions and refresh the page.