How do I create a Send Message action tool for AI agents?

Last updated: November 5, 2026

Create a Send Message action tool when an AI agent should send a message as part of an automated workflow.

Before you start

  • Decide what message should be sent and when.

  • Confirm the agent has enough context to generate the message safely.

Steps

  1. Open Agents.

  2. Select Tools, then Create Tool.

  3. Choose Execute Actions.

  4. Name and save the tool.

  5. Add a clear label and description.

  6. Set timeout and speech settings.

  7. Add a Send Message action.

  8. Configure the message content.

  9. Save the action and tool.

  10. Enable the tool on the agent.

  11. Update the agent instructions with when to send the message and what it should include.

Troubleshooting

  • If the message is not sent, confirm the tool is assigned to the agent.

  • If the message content is incorrect, refine the tool prompt and agent instructions.