How do I troubleshoot 10DLC approval and messaging compliance in Whippy?

Last updated: November 5, 2026

Troubleshoot 10DLC approval issues by reviewing brand accuracy, campaign consistency, policy links, sample messages, and provider linkage.

Before you start

  • Know which brand and campaign are tied to the messaging setup.

  • Have access to Trust Center and provider account settings.

  • Prepare accurate public policy links and real sample messages.

Steps

  1. Open Settings > Trust center.

  2. Open 10DLC brands.

  3. Review the brand tied to the messaging setup.

  4. Confirm business name, contact details, address, website, and registration details.

  5. Open 10DLC campaigns.

  6. Review the related campaign.

  7. Confirm the campaign description, use case, sub-use cases, policy links, opt-in details, opt-out details, and sample messages.

  8. Review provider account linkage if the brand must be connected to a provider account.

  9. Update inaccurate details before asking support or a carrier partner to review the issue.

Tips

  • Make brand and campaign information specific rather than generic.

  • Use public policy links that customers can access.

  • Keep sample messages aligned with real customer messages.

  • Avoid changing unrelated brand details while troubleshooting one campaign.

Troubleshooting

  • If brand review is blocked, correct legal, address, website, and representative information.

  • If campaign review is blocked, make sure the use case, opt-in, opt-out, and sample messages all describe the same messaging flow.

  • If a provider brand cannot be added, check Settings > Accounts, then use Add a provider brand from the Brands table if eligible.