How do I manage SIP users in Whippy?

Last updated: November 5, 2026

Use the Users tab inside a provider account to manage SIP users and credential details for devices, extensions, and voice infrastructure.

Before you start

  • Confirm the provider account has the required SIP domain and credential list.

  • Confirm you have permission to manage provider account users.

  • Treat SIP passwords as sensitive credentials.

Steps

  1. Open Settings > Accounts.

  2. Open the provider account you want to manage.

  3. Select the Users tab.

  4. Review existing SIP users and their associated domains.

  5. Create or update a SIP user when a person, device, or extension needs SIP authentication.

  6. Copy domain or password details only when needed for setup.

  7. Test the dependent device, extension, or phone after changing a SIP user.

Tips

  • Create SIP domains and credential lists before setting up SIP users.

  • Use clear usernames so devices and extensions can be traced later.

  • Remove unused SIP users during access cleanup.

  • Only copy or expose SIP passwords when needed for setup.

Troubleshooting

  • If a SIP user cannot authenticate, review the password, domain, credential list, and attachment setup.

  • If a device setup needs a SIP domain, use the domain copy control where available.

  • If you cannot create a SIP user, confirm required SIP infrastructure exists and ask an admin to review access.