How do I configure after-hours call forwarding in Whippy Business Phone?

Last updated: November 5, 2026

After-hours call forwarding lets you route Business Phone calls differently outside your configured business hours. This helps callers reach the right destination, voicemail, or fallback when your team is closed.

Before you start

Confirm business hours are configured for the Business Phone channel.
Decide what should happen after hours, such as forwarding, voicemail, agent routing, or ending the call.
Prepare any phone number, agent, or voicemail greeting required for the after-hours action.

Steps

Go to Organization Settings > Channels.
Find the Business Phone channel you want to update.
Open the channel actions menu.
Select Edit Channel.
Open Channel Settings and select the Call Flow tab.
Enable Override organization settings if the channel needs its own call flow.
Confirm business hours are configured in the channel’s Business Hours tab.
In the Call Flow tab, scroll to After Business Hours.
Turn on after-business-hours routing.
Select the after-hours action, such as forwarding to a phone number, forwarding to an agent, ringing a channel user, voicemail, or ending the call.
Configure the required target fields.
Click Stage Changes in the After Business Hours section.
Click Save Changes.
Test calls during and outside business hours.

Tips

Configure business hours before enabling after-hours routing.
Use voicemail for non-urgent after-hours calls.
Use forwarding when an on-call person or team should receive urgent calls.
Temporarily adjust business hours to test routing safely.

Troubleshooting

After-hours routing does not trigger: Confirm business hours are configured for the channel.
Calls route the same way all day: Confirm after-business-hours routing is enabled and saved.
The wrong destination receives calls: Review the selected after-hours action and target fields.
Voicemail does not play: Confirm the greeting is configured, staged, and saved.