How do I make and receive calls with Whippy Business Phone?

Last updated: November 5, 2026

Whippy Business Phone lets you make and receive external calls from the web dashboard or mobile app. External calls are associated with channels and can be logged, recorded, and transcribed when those features are enabled.

Before you start

  • Make sure Business Phone is enabled for your workspace.

  • Confirm you have access to the channel or contact you want to call.

  • Enable notifications if you need to receive inbound call alerts.

  • Use a stable internet connection and the correct microphone and speaker.

Make an external call on web

  1. Open the Whippy dashboard.

  2. Start a call from the phone icon, a conversation, a contact profile, or a previous call entry.

  3. Confirm the phone number if prompted.

  4. Click Call.

  5. Accept the call on your device when it connects.

Receive an external call on web

  1. Go to Settings > Notifications.

  2. Enable web notifications and incoming call alerts.

  3. When an inbound call arrives, review the incoming call modal.

  4. Click Accept to answer or Decline to reject.

  5. Use the in-call widget to manage the live call.

Make or receive calls on mobile

  1. Open the Whippy mobile app.

  2. Start a call from Inbox, Contacts, Keypad, Calls, or Activity.

  3. Tap the call button and confirm the number if needed.

  4. For inbound calls, enable push notifications and call alerts.

  5. Tap Accept or Decline when a call arrives.

Notes about internal calls

  • Internal teammate calls can be placed from the web dashboard only.

  • Internal calls are not associated with a channel.

  • Internal calls do not create call logs, recordings, transcripts, or conversation records.

Troubleshooting

  • You cannot receive calls: Enable browser or mobile notifications and call alerts.

  • No audio is heard: Check microphone, speaker, and browser permissions.

  • A call is missing from history: Confirm it was an external call and check the All Calls filters.

  • A call was not recorded: Confirm call recording is enabled and that the call was external.