What are custom domains in Whippy?

Custom domains let you use your own branded domain for Whippy email sending and branded links instead of the default Whippy domain.

Before you start

• Decide whether you need the domain for emails, branded links, or both.

• Decide whether you want Whippy to manage a new domain or connect one you already own.

• Use a subdomain when you want to protect your main domain reputation.

What custom domains are used for

• Email: Send email from a branded sender address, such as sales@yourcompany.com.

• Branded links: Use your domain for campaign and text message links.

• Replies: Receive email replies in Whippy when the domain and channel are configured correctly.

Setup options

• Buy a domain in Whippy: Fastest setup, no manual DNS configuration, and Whippy handles domain management.

• Add your own domain: Best when you already own the domain or need more control, but it requires DNS setup.

Tips

• Use a dedicated domain or subdomain for email sending.

• Keep the sender address and sending domain aligned.

• Use branded domains in campaigns and text messages to improve trust.

• Expect third-party domain verification to take longer than Whippy-managed domains.

Troubleshooting

• If a domain is active but not usable, check individual email and link setup statuses.

• If a domain does not verify, recheck DNS records at your provider.

• If emails show “via whippymail.com,” align the sender address with the configured domain.

• If replies are not received in Whippy, review email routing, channel sender, and domain setup.