What call actions can I use in Whippy Business Phone?

Use call actions in Whippy Business Phone to manage live calls and review call details after the call ends.

During a call

• Mute: Silence your microphone while staying connected.

• Stop recording: Stop the recording when recording is enabled and the call flow allows it.

• Keypad: Enter digits for IVR menus, extensions, or verification codes.

• Transfer: Move the call to another user, channel, queue, or number.

• Park: Place the call into a queue so a teammate can retrieve it.

• Audio settings: Change your microphone or speaker during the call.

• End call: Disconnect when the call is complete.

After a call

• Review the call summary in the conversation.

• Play or download the call recording when recording is enabled.

• Open the transcript when transcription is enabled.

• Add internal notes for teammates.

• Tag the conversation for reporting, filtering, or automation.

• Forward the call event or recording when needed.

• Hide or delete call events if your permissions allow it.

Tips

• Use call parking when ownership is unclear.

• Add notes after calls that need follow-up or team context.

• Use tags consistently for reporting and automation.

• Confirm recording and transcription settings before handling sensitive calls.

Troubleshooting

• If call parking is unavailable, confirm channel settings and user access.

• If transfer is unavailable, review call flow and permissions.

• If audio is missing, update audio settings during the call.

• If recordings or transcripts are missing, confirm they are enabled for the channel.