How do I view and use Business Phone call transcripts?

Last updated: November 5, 2026

Whippy Business Phone transcripts let you review a written version of recorded calls. Use transcripts to find important details, confirm next steps, and review calls without replaying the full audio.

Before you start

  • Call recording and transcription must be enabled for the relevant Business Phone channel or call route.

  • The call must have completed and generated a transcript.

Steps

  1. Open All conversations.

  2. Select the contact’s conversation.

  3. Find the call entry in the conversation timeline.

  4. Click Show full transcript to expand the transcript.

  5. Review the transcript alongside the call summary, recording, or analysis fields when available.

View transcripts from All Calls

  1. Open All Calls from the left-side menu.

  2. Select the call you want to review.

  3. Open the call details.

  4. Review the transcript in the call record.

Tips

  • Use transcripts to confirm commitments, requested follow-ups, and customer details.

  • Pair transcripts with recordings when you need to verify tone or audio quality.

  • Use call analysis fields, when available, to speed up review.

Troubleshooting

  • The transcript is not shown: Confirm recording and transcription are enabled for the channel or route.

  • The transcript is incomplete: Check whether the call ended early or recording stopped.

  • Audio does not play: Download the recording or check browser and audio settings.