How do I switch organizations in the mobile app?

Last updated: November 5, 2026

If you belong to multiple Whippy organizations, you can switch organizations in the mobile app to view the correct inbox, contacts, channels, campaigns, and settings.

Before you start

  • Confirm you have access to more than one organization.

  • Switch organizations before sending messages, making calls, or starting campaigns.

Steps

  1. Open the Whippy mobile app.

  2. Tap More in the bottom navigation bar.

  3. Tap Organizations.

  4. Review the organizations you have access to.

  5. Tap the organization you want to switch to.

  6. Wait for the app to update to the selected organization.

What changes when you switch organizations

  • Inbox conversations and assignments update.

  • Contacts, lists, and segments update.

  • Available channels and phone numbers update.

  • Campaigns, sequences, forms, and reviews update.

  • Settings and permissions reflect the selected organization.

Tips

  • Always confirm your active organization before sending messages.

  • Switch organizations before starting a campaign.

  • Remember that permissions and features may differ by organization.

Troubleshooting

  • If an organization is missing, ask an admin to confirm your access.

  • If data looks incorrect, confirm you selected the correct organization.

  • If switching fails, refresh the app and try again.