How do I view conversations for a specific AI agent?

Last updated: November 5, 2026

Use the AI agent view to monitor conversations assigned to a specific AI agent.

View conversations for an AI agent

  1. Open Inbox.

  2. Find the AI agent section or filter in the inbox sidebar.

  3. Select the AI agent you want to review.

  4. Review the conversations assigned to that AI agent.

  5. Use status filters, such as open, automated, or closed, to narrow the list if needed.

Tips

  • Use this view to monitor conversations handled by automation or AI.

  • Review automated conversations regularly to confirm the agent is behaving as expected.

  • If a conversation needs a human response, reassign it to a user or team.

Troubleshooting

  • If an AI agent is missing, confirm your permissions and whether the agent is active.

  • If no conversations appear, clear filters or confirm the agent has assigned conversations.

  • If you cannot start a conversation or call from this view, confirm your channel and calling permissions.