How do I filter conversations by assigned user?

Filter by assigned user when you want to see conversations owned by you, another teammate, or no one yet.

Filter by assigned user

1. Open Inbox.

2. Choose the conversation view you want to review.

3. Select Assigned to Me to see conversations assigned to you.

4. Select Unassigned to see conversations without an owner.

5. Open a conversation from the filtered list to review or take action.

When to use this filter

• Use Assigned to Me to manage your personal queue.

• Use Unassigned to find conversations that need an owner.

• Use assignment views during team handoffs or queue reviews.

Troubleshooting

• If a conversation is missing, check whether it is assigned to another user or in another status.

• If you cannot reassign a conversation, your role may not have permission.

• If assignment changes do not appear immediately, refresh the inbox.