How do I manage SIP extensions and call queues in Whippy?

Use Extensions and Call Queues in a provider account to manage voice routing resources for SIP and queue-based calling workflows.

Before you start

• Confirm you have permission to manage provider account settings.

• Confirm the target user, team, SIP user, phone number, or queue destination exists before creating routes.

• Plan extension numbers so they do not overlap.

Steps

1. Open Settings > Accounts.

2. Open the provider account you want to manage.

3. Select Extensions to review or create SIP extensions.

4. When creating an extension, enter the extension number, label, target type, and target value.

5. Select Call Queues to review queue-based call routing resources.

6. Update related channel Call Flow settings if calls should use the extension or queue.

7. Test the routing path after changes.

Tips

• Use extension labels that clearly explain the destination.

• Avoid overlapping extension numbers.

• Confirm users, teams, SIP users, and phone numbers exist before selecting them as targets.

• Keep a simple routing map outside Whippy if your phone setup is complex.

Troubleshooting

• If an extension target is unavailable, create or verify the target first, then reopen the extension form.

• If an extension does not route correctly, edit the extension and confirm the target type and destination.

• If a call queue is not used by a channel, review the channel’s Call Flow route.