How do I troubleshoot domains and email setup in Whippy?

Last updated: November 5, 2026

Troubleshoot domain setup by checking the domain's required DNS records and reviewing separate setup sections for links and email.

Before you start

  • Open your DNS provider so you can compare and update DNS records.

  • Know whether the domain is used for links, email, or both.

  • Use Settings > Domains for link and email domains. SIP domains are managed separately under Settings > Accounts.

Steps

  1. Open Settings > Domains.

  2. Open the domain that has a setup issue.

  3. Review Domain Setup and confirm the required DNS records.

  4. Review Links Setup if the domain is used for links.

  5. Review Email Setup if the domain is used for email.

  6. Fix missing or incorrect DNS records with your DNS provider.

  7. Return to Whippy after DNS changes have had time to propagate.

  8. Refresh the domain status.

Tips

  • Copy DNS record values carefully. Extra spaces or wrong record types can block verification.

  • DNS propagation can take time after records are changed.

  • Troubleshoot link setup and email setup separately if only one setup type is failing.

  • Do not troubleshoot SIP domains from Settings > Domains.

Troubleshooting

  • If a domain remains pending, compare each required record against your DNS provider and wait for propagation.

  • If email setup fails but links setup works, review Email Setup specifically because it uses different DNS records.

  • If the domain is in the wrong Settings area, use Settings > Accounts for SIP domains and Settings > Domains for links and email.