How do I filter conversations by status?

Last updated: November 5, 2026

Filter conversations by status when you want to focus on open, automated, or closed conversations.

Filter by status

  1. Open Inbox.

  2. Go to the conversation view you want to review.

  3. Select the status tab or filter you want to use.

  4. Choose Open to see active conversations.

  5. Choose Automated to see conversations currently handled by automation or AI.

  6. Choose Closed to see completed conversations.

What each status means

  • Open: Conversations that may still need a response or follow-up.

  • Automated: Conversations being handled by automation, campaigns, or AI agents.

  • Closed: Conversations that have been completed.

Troubleshooting

  • If a conversation is missing, check a different status.

  • If the automated view is empty, there may be no automated conversations right now.

  • If a closed conversation should be active again, reopen it from the conversation view if your permissions allow it.