What are ghosted conversations?

Last updated: November 5, 2026

Ghosted conversations are open conversations where the contact sent the latest message and your team has not replied yet.

What appears in Ghosted?

  • The latest message in the conversation is from the contact.

  • No Whippy user has replied after that contact message.

  • The conversation is still open.

Steps

  1. Open Inbox.

  2. Select the Ghosted view or tab.

  3. Review conversations where the contact is waiting for a reply.

  4. Open a conversation to decide whether a response is needed.

  5. Reply if follow-up is needed, or close the conversation if no action is required.

Tips

  • Check Ghosted regularly to avoid missed customer responses.

  • Use assigned views with Ghosted to focus on conversations owned by you or your team.

  • Close conversations that no longer need action so they stop appearing as open.

Troubleshooting

  • If a conversation does not appear in Ghosted, confirm the latest message is from the contact and the conversation is open.

  • If a conversation remains in Ghosted after replying, refresh the page and confirm your reply sent successfully.

  • If Ghosted has too many old threads, review and close conversations that no longer need attention.