How do I edit a Business Phone channel in Whippy?

Last updated: November 5, 2026

Edit a Business Phone channel when you need to update channel details, call routing, business hours, voicemail, or channel-specific settings.

Before you start

  • Confirm which Business Phone channel you want to edit.

  • Make sure you have permission to manage organization channels.

  • Test call-related changes after saving.

Steps

  1. Go to Settings.

  2. Under Organization Settings, select Channels.

  3. Find the Whippy Business Phone channel you want to edit.

  4. Select the More Options button in the Actions column.

  5. Select Edit Channel.

  6. Review and update the available tabs, such as Overview, Configuration, Business Hours, Call Flow, and Settings.

  7. Use the relevant save button for the section you changed.

  8. Test the phone number after changing call flow, voicemail, business hours, or forwarding.

Tips

  • Use the Overview tab for channel name, icon, description, and address.

  • Use Configuration for provider and sending speed settings.

  • Use Business Hours for open/closed schedules and auto-response timing.

  • Use Call Flow for recording, transcription, voicemail, forwarding, and incoming call processors.

  • Use Settings for channel-specific behaviors such as auto-close, AI language settings, and link tracking.

Troubleshooting

  • If changes do not apply, confirm you used the correct save button for that section.

  • If voicemail changes are not active, stage the changes and then save them.

  • If routing still follows organization defaults, enable the channel-level override in Call Flow.

  • If expected transcription is missing, confirm transcription is enabled and saved in Call Flow.