How do I create a Press Digit tool for AI agents?

Last updated: November 5, 2026

Create a Press Digit tool when an AI agent needs to send keypad input during a live call, such as interacting with an IVR menu.

Before you start

  • Confirm which digit the agent should press.

  • Decide how long the agent should wait before pressing it.

  • Define when the agent should use the tool.

Steps

  1. Open Agents.

  2. Click Tools.

  3. Select Create tool.

  4. Choose Press digit.

  5. Enter a tool name and save.

  6. Review or update the label and description.

  7. Set the delay in milliseconds.

  8. Save the tool.

  9. Open the agent that should use the tool.

  10. Add the Press Digit tool to the agent.

  11. Update agent instructions with when the digit should be pressed.

  12. Save the agent.

Troubleshooting

  • If the digit is not registered, increase the delay.

  • If the agent does not press a digit, confirm the tool is assigned and named in the instructions.