How do I troubleshoot Whippy Business Phone calls?

Troubleshoot Whippy Business Phone calls by checking connection, notifications, audio permissions, channel configuration, and Call Flow settings.

Before you start

• Identify whether the issue affects inbound calls, outbound calls, internal calls, audio, recording, transcription, or missed-call behavior.

• Confirm whether the call is external or internal. Internal calls are not tied to a channel and are not logged.

Steps

1. Confirm your internet connection is stable.

2. Check call notification settings on web or mobile.

3. Verify microphone and speaker permissions in the browser or device.

4. For external call issues, review the Business Phone channel’s Configuration and Call Flow settings.

5. Test on another browser or network if issues continue.

6. For internal calls, skip channel configuration checks because internal calls are not tied to a channel.

Common fixes

• If incoming calls are not ringing, enable call notifications and allow browser or mobile notifications.

• If outbound calls fail, review the channel Configuration tab and confirm microphone access.

• If audio cuts out, switch networks, select the correct audio device, or restart the browser.

• If recording or transcription is missing, enable recordings and transcriptions in Call Flow settings for external calls.

• If calls are marked missed, increase the incoming call ring timeout and review routing rules.

Tips

• Keep your browser updated.

• Use a wired headset for consistent audio quality.

• Test calling before high-volume periods or shift changes.

• Remember that internal calls are not logged and cannot be recorded.

Troubleshooting

• If calls do not ring, confirm call notifications are enabled.

• If outbound calls fail, confirm microphone access and channel setup.

• If recording is missing, confirm recording is enabled in Call Flow.

• If an internal call is not in history, this is expected behavior.