How do I manage provider phones in Whippy?

Use the Phones tab in a provider account to review or add provider phone numbers used by voice and messaging setup.

Before you start

• Confirm you have permission to manage provider account settings.

• Confirm the phone number belongs to the selected provider account.

• Coordinate phone changes with channel and call flow testing.

Steps

1. Open Settings > Accounts.

2. Open the provider account that owns the phone number.

3. Select the Phones tab.

4. Review existing provider phones.

5. Use the add phone flow when a new provider phone must be added.

6. Choose Add manually if the setup requires manually entered phone details.

7. Test any related channel or call flow after adding or changing a provider phone.

Tips

• Review channel sender setup after adding a provider phone.

• Keep provider phone records tidy so phone channels are easier to troubleshoot.

• Coordinate provider phone changes with call flow testing.

Troubleshooting

• If a phone number is not available in channel setup, check the Phones tab for the correct provider account.

• If manual phone setup fails, review the provider phone form and confirm the number format.

• If calls do not reach the channel, review the provider phone and then test the channel Call Flow.