How do I configure voicemail detection for an AI agent?

Last updated: November 5, 2026

Configure voicemail detection so your AI agent knows what to do when a call reaches voicemail instead of a live person.

Before you start

  • Decide whether the agent should leave no message, a static message, or a dynamic AI-generated message.

  • Prepare any required wording for compliance-sensitive voicemail messages.

  • Use phone preview or test calls to confirm behavior.

Steps

  1. Open your AI agent.

  2. Scroll to the Voicemail action section in the editor.

  3. Choose a voicemail handling option: No message, Static message, or Dynamic message.

  4. If using Static message, enter the message text or insert a template.

  5. Add variables if the voicemail should include personalized information.

  6. If using Dynamic message, write a short, clear prompt describing what the voicemail should say.

  7. Save the configuration.

  8. Test voicemail behavior using phone preview or real voicemail boxes.

  9. Review the result and adjust wording or timing if needed.

Tips

  • Use No message when you only want to log call attempts.

  • Use Static message when exact wording is required.

  • Use Dynamic message when voicemail content needs personalization or context.

  • Keep voicemail messages short and direct.

  • Avoid sensitive or overly detailed information in voicemail content.

Troubleshooting

  • If the agent leaves a message when it should not, switch the voicemail action to No message and save.

  • If the voicemail cuts off, shorten the message or reduce the initial pause.

  • If a dynamic message varies too much, rewrite the prompt with more specific instructions.

  • If details are incorrect, review variables and template placement.