How do I make an internal call to a teammate in Whippy?

Last updated: November 5, 2026

Use internal calls to call another active Whippy user directly from your browser for quick teammate coordination.

Before you start

  • Confirm your teammate is online. Offline users cannot receive internal calls.

  • Allow microphone access in your browser.

  • Use an external call instead if you need recording, transfers, parking, or contact call history.

Steps

  1. Select the Phone icon in the top navigation bar to open the dialer.

  2. Alternatively, from the Inbox, select Make Call.

  3. In the search field, type your teammate's name.

  4. Select an available user from the list.

  5. Select the teammate's name to start the call through your browser.

Tips

  • Use internal calls for quick questions or coordination.

  • Keep internal calls brief so teammates remain available for customer workflows.

  • Remember that internal calls are not associated with a channel or contact conversation.

Troubleshooting

  • If you cannot select a teammate, they may be offline.

  • If the call does not connect, enable browser microphone permissions and try again.

  • If no call record appears, that is expected because internal calls are ephemeral.

  • If you need recording or transfer features, make an external call instead.